"help(ed) myself (me) to resolve situations and (be) more effective in getting outcome(s) from difficult people", "gained some very useful tips and strategies to help deal with difficult people and how our behaviour much determines and affects the others behaviour as well", "the course is quite practical and useful, particularly (the) practice with different scenarios", "made me feel more positive and want to make changes", "good content, great skills","it was good to learn about the strategies for dealing with difficult people"
ING Hong Kong

it brought to my attention things I can work on to change my own behaviour", "brought me many solutions", "comprehensive framework", "interactive, fun".
Heller Ehrman, Hong Kong

Tailored to Team Leaders and Team Members

Half day program, One day program